Privacy Policy

LW Commercial Group Ltd ("LW Commercial Group", "we", "us", or "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or engage with our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

Information You Provide Directly

• Name
• Company name
• Email address
• Telephone number
• Project details or enquiry information
• Any information submitted via contact forms or email

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time and date of visits
• Referring website addresses

This information is typically collected through cookies and analytics tools.

We use personal information to:

• Respond to enquiries
• Provide requested services
• Communicate regarding projects or services
• Improve our website and services
• Maintain internal business records
• Meet legal or regulatory obligations

We will only process your personal information where we have a lawful basis to do so.

Under UK GDPR, we rely on one or more of the following lawful bases:

• Consent — where you have provided clear consent
• Contract — where processing is necessary to provide services
• Legitimate Interests — for legitimate business activities
• Legal Obligation — where required by law

We do not sell your personal information. We may share information with trusted third parties where necessary, including:

• Professional advisers
• Contractors or project partners
• IT and website service providers
• Regulatory or legal authorities where required

Any third parties handling data on our behalf are expected to process it securely and lawfully.

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse, or disclosure. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We only retain personal information for as long as reasonably necessary for:

• The purpose it was collected
• Legal, accounting, or regulatory requirements
• Ongoing business or contractual obligations

When information is no longer required, it will be securely deleted or anonymised.

Our website may use cookies and similar technologies to improve user experience and analyse website performance. Cookies may collect information about browsing behaviour and device usage. You can control or disable cookies through your browser settings.

Under applicable data protection laws, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request transfer of your data
• Withdraw consent where applicable
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details below.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage users to review their policies separately.

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business operations. Any updates will be published on this page.

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.

If you are unhappy with how your personal information has been handled, you have the right to contact the Information Commissioner's Office (ICO):

• Information Commissioner's Office
• Website: https://ico.org.uk
• Telephone: 0303 123 1113